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Terms Of Use

Company Name: RSGM Sales LLC

Company number: 2020-000899098

Address: 30 N Gould St Ste 9276, Sheridan, WY 82801, USA

Phone : +1 (307) 414-8105

Email: [email protected]

1. Definitions and applicability

1.1. In these terms of service, the terms below have the meaning indicated:

  • Agreement: The Agreement between the Customer. The Company which has agreed to deliver or have delivered to the Customer the Products ordered by the Customer.
  • Customer: A (natural) person who visits the Website or places or wishes to place an Order.
  • Game: The computer game(s) titled: RuneScape which Runescapegoldmarkt nor our website(s) have any affiliation(s) with.
  • Other Services: Services other than Physical Products and Virtual Goods offered and/or provided via the Website and related to the Game, such as services which will improve your character ingame.
  • Order: An order for a Product placed by a Customer on or via the Website.
  • Physical Products: Physical products offered by the Company via the Website such as apparel and physical merchandising products.
  • Products: The Virtual Goods, Physical Products and/or Other Services offered, delivered and/or provided via the Website.
  • Virtual Goods: Virtual in-game goods offered and/or provided via the Website and to be used in the Game, such as virtual game characters, virtual weapons, ingame currency.
  • Website:

1.2 These terms of service apply to every use of the Website, every offer and other communication of the Company on the Website, the Products offered and/or provided via the Website, Orders and all Agreements concluded and to be concluded between the Company and the Customer and all engagements pertaining thereto.

2. Use of the Website

2.1. By using the Website, the Customer confirms.

2.1.1. that these general terms of service apply and that it accepts these in full.

2.1.2. that it is a natural person, not acting in the scope of trading, commercial or professional activities, and that it is at least 18 years old.

2.1.3. not to use the Website for illegitimate purposes.

2.1.4. not to make any false or fraudulent Orders or other transactions.

2.1.5. not to use the Website for trading or commercial or professional activities.

2.1.6. that it knows the terms of use of the Game and that it has asserted that its use of the Website and the Products is not in breach of the terms of use of the Game.

2.1.7. to keep its (login) details of the Website or other (login) details provided by or on behalf of the Company confidential and to not provide such details to third parties.

2.1.8. that the information provided to the Company and/or through the Website is correct and complete.

3. Offers, Prices and Agreements

3.1. All offers are without obligation to the Company.

3.2. Products and prices for the Products displayed on or through the Website are indicative. The full and specified prices will be showed when the Customer selects a payment method.

3.3. Obvious mistakes or errors in an offer of the Products do not bind the Company. Page 1 Terms of Service [ ]

3.4. Prices can be changed at any time. Except for what is stipulated in the foregoing, this will not affect Orders confirmed by the Company.

3.5. The Price of a Product may be in a local currency or electronic or virtual currencies, whether regulated or unregulated.

3.6. Prices include any applicable fees.

3.7. The Company may additionally charge transport costs, if applicable, the amount of which will be indicated by the Company.

3.8. Notwithstanding the foregoing, for Orders to be shipped internationally, additional turnover tax and import duties may apply, and will be borne by the Customer.

3.9. The Company is entitled to impose a limit on the amount of the Orders the Customer may place.

3.10. The Company may investigate, within the statutory parameters, whether the Customer can meet its (payment or other transaction) obligations and investigate all those facts and factors that are important for the responsible conclusion or performance of the Agreement. If on the basis of such investigation the Company has sound reasons for not entering into the Agreement, it is entitled to refuse or cancel an Order or request giving reasons or to attach special conditions to the performance of the Agreement.

3.11. The administration of the Company or third parties appointed by the Company applies as evidence, subject to evidence to the contrary, of the Orders placed by the Customer, of payments made and of deliveries carried out by the Company. Electronic communication can serve as evidence.

3.12. The Products shall have the qualities that the Consumer, given the nature of the object and the statements of the Company or otherwise via the Website, could reasonably have expected on the basis of the Agreement. If it does not, pursuant to European law, the Customer shall have the statutory rights of articles 7:17 and further of the European Civil Code.

4. Payment

4.1. The Customer makes the payment in accordance with the payment methods offered on the Website and in accordance with the conditions stipulated.

4.2. The Company may demand that before its performance of the Agreement, the Price for the Products ordered and additional expenses are fully paid upfront.

5. Delivery

5.1. Virtual Goods will be delivered in-game, through the Game's in-game trading mechanism, to the Customer's account in the Game indicated by the Customer, within 72 hours upon the Order pertaining thereto. Keep in mind your order will be delivered by an active game player. Runescapegoldmarkt does not keep nor own the product we are simply there to oversee a transaction from seller to buyer

5.2. Physical Products will be delivered to the address indicated by the Customer, within 14 days upon the Order pertaining thereto.

5.3. Other Services will be delivered in the manner indicated on or through the Website, within 7 days upon the Order pertaining thereto.

5.4. If an Order comprises different Products to be delivered, the Company may decide to deliver in separate parts

6. Dissolution

6.1 Virtual Goods

6.1.1. Insofar as the agreement pertains to sale of Virtual Goods, the following applies.

6.1.2. The Customer agrees by placing an Order that the Company may immediately start the performance of the Agreement and that the Customer waives its right, if any, to dissolve this agreement after the Company has started the performance of the Agreement.

6.2 Physical products Page 2 Terms of Service [ ]

6.2.1. Insofar as the agreement pertains to sale of Physical Products, the following applies.

6.2.2. During a reflection period of fourteen days (hereinafter: the "Reflection Period"), the Customer is entitled to dissolve the Agreement without giving any reason (hereinafter: the "Right of Withdrawal").

6.2.3. The Reflection Period commences on the day on which the Customer or a third party designated by the Customer receives the Product. If the Customer has ordered several Products in the same Order, the Reflection Period commences on the day on which the Customer or the third party designated by the Customer has received the last Product.

6.2.4. During the Reflection Period, the Customer will handle the Products, the packaging and the labels with care. The Customer will only unpack or use the Product to the extent required to determine the nature and characteristics of the Product. The Customer may only use and inspect the Product as would be customary in a physical shop.

6.2.5. The Customer is liable for any decrease in value of the Product that results from any handling by the Customer in breach of the previous subparagraph.

6.2.6. If the Customer wishes to exercise his or her Right of Withdrawal, the Customer shall inform the Company within the Reflection Period by means of the return form which can be required via email or can be requested in another unambiguous manner.

6.2.7. The Customer returns the Product (together with, as far as applicable and delivered, its original labels, accessories, and packaging) at its own expense.

6.3 Other Services

6.3.1. Insofar as the agreement pertains to the delivery of Other Services, the following applies.

6.3.2. The Customer agrees by placing an Order that the Company may immediately start the performance of the Agreement and that the Customer waives its right, if any, to dissolve this agreement after the Company has performed the Other Services.

7. Complaints

7.1 The Customer can submit complaints per e-mail to be sent to [email protected]

7.2. The Company will handle complaints within seven days upon receipt of the complaint in said manner, and will reply within said period to the e-mail address indicated by the Customer. If it is foreseen by the Company that the complaint requires additional time to be processed, the Company will inform the Customer thereof and will give an indication of the expected additional processing time.

8. Privacy

By providing his or her (personal) data, the Customer agrees that the Company may use these data to contact the Customer and process the data as described in the privacy statement which can be found on the bottom of our website under “privacy”.

9. Other provisions

9.1. In the event that one of these terms of service is null or void, this will not influence the other terms of service.

9.2. Company is entitled to review and amend these general terms of service at any time.

9.3. A deviation from a provision of these terms of service may only take place with the express written approval of the Company, in which case the other provisions of these terms of service shall remain in full force.

9.4. All rights and claims of the Company as stipulated in these terms of service and in any further agreements on behalf of the Company, are also stipulated on behalf of intermediaries and other third parties engaged by the Company.

9.5. The Company may involve third parties for payments of the performance of the Agreement. This shall in no event bring about an agreement between the Customer and such third parties.

10. Applicable law

10.1. All Agreements and these terms of service are governed exclusively by European law.

Additional Terms and Conditions; EULAs

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link and are not subject to the Terms on this website.

In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected]

Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]

Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.